Business Process Outsourcing is entering a new age as different opportunities-and demands-are made by companies in pursuit of improved outcomes, lower costs and higher standards in a critically competitive economic environment. Trends like rural and impact sourcing, corporate social responsibility, crowd sourcing, the cloud, technology convergence, collaborative and strategic models, and governance have all impacted the way companies do business and the level of understanding and knowledge outsourcing professionals must have to be successful.

Outsourcing is increasingly becoming part of a company's core business agenda. Whether your organization is a current user of global sourcing or you are considering such a move, the BPO Summit 2013 is the right platform to get a perspective from around the globe. The highlight of this Mega Initiative is that it brings together the greatest minds from the industry to reflect on the critical juncture at which the BPO industry stands and discuss the need for innovative ways to ensure sustained growth and success of the industry. The deliberations will also focus on the kind of challenges the BPO industry can expect to face going forward, particularly from a talent/resource and regulatory environment perspective.
Social Change Agent Award
• TATA Consultancy Services
• EXL Service
• Teleperformance India

Use of Technology for Operational Excellence Award
• eClerx Services Ltd.
• Serco Global Services

Award for Operational Excellence & Quality
• MetLife Global Operations Support Centre
• iGate Patni
• TATA Consultancy Services

Emerging Company of the year
• e-Nxt Financials Limited

BPO Innovation of the year
• Serco Global Services
• EXL Service
• TATA Business Support Services Ltd.
• Capgemini Business services (India) Limited

Best Employer Brand of the year
• Ajuba Solutions India Pvt. Ltd.
• TATA Consultancy Services

Fun at Work Award
• Ajuba Solutions India Pvt. Ltd.

Fastest Growing BPO Company of the year
• ACN Infotech

Best Customer Experienced Delivered by a Contact Centre
• FIS Global Services

Most Admired Vendor for BPO Sector
• GEP Solutions Pvt. Ltd.

Shared Services Excellence Company of the year
• Steria India

Best Quality Program of the year
• MetLife Global Operations Support Centre

Strategic Enabler for BPO
• Ontrac
• Serco Global Services
• Invensys Skelta

Health Insurance BPO Provider
• Caliber Point
• Sun Knowledge Pvt. Ltd.

BPO Organization of the year
• Sutherland Global Services
• Corbus
• TATA Consultancy Services

Award for Excellence in Customer Service
• GE Capital Business Process Management Services Ltd.

Award for Excellence in Culture Creation
• InterGlobe Technologies

Award for Excellence in People and Communications
• Serco Global Services

Award for Excellence in Value Creation
• Steria India
• WyzMind Solutions Pvt. Ltd.

Award for Excellence in Improvement & Innovation
• Tikona Digital Networks Pvt. Ltd.
Individual Award Categories
Marcom Professional of the year
• Sandeep Aggarwal, Chief Marketing Officer, Serco Global Services

Role Model & Exemplary Leader Award
• Srinivas Rao Pingli, Executive Vice President – Marketing Development, Quatrro Global Services Pvt. Ltd.

Award for Outstanding Contribution to the BPO Industry
• Gigi Mantaring, Vice President & General Manager, Manulife Business Processing Services

Award for Excellence & Leadership in Outsourcing
• Asheesh Mehra, Head of BPO, Asia Pacific, Japan and Middle East, Infosys BPO
• Xavier Eric B. Manalastas, President & CEO, Next BPO Solutions
• Arindam Dutta, Director – Asia Pacific & Japan Industry Services & BPO, HP Enterprise Services
• Leila Chirayath, Chief Executive Officer, Samasource
• Rajat Jain, Managing Director, Xerox India Limited
Most Talented Leaders (Outsourcing Industry)
• Piyush Mehta, Global Head HR, Genpact
• T. K. Kurien, Chief Executive Officer, IT Business & Executive Director, Wipro BPO
• Sandip Sen, Global CEO – BPO Business, Aegis BPO
• Keshav Murugesh, Chief Executive Officer, WNS Global Solutions
• Rajesh Subramaniam, Managing Director & CEO, Firstsource Solutions
• Pari Sadasivan, VP – India Delivery Leader, IBM Global Process Services
• K. Raghavendra, Vice President and Head HR, Infosys BPO
• Vikas Bhalla, Executive Vice President and Head of Outsourcing, EXL Service India Pvt. Ltd.
• Nimish Soni, Executive Director, Offshore Services – Asia, Xchanging India
• R. Chandrasekaran, Group Chief Executive, Technology & Operations, Cognizant BPO
• Madhivanan Balakrishnan, Managing Director & Global CEO, 3i Infotech
• Anthony Joseph, Executive Vice President, Global Human Resources, Hinduja Global Solutions Ltd.
• Ganesh Ayyar, Chief Executive Officer and Director, Mphasis Ltd.
• Rohit Wadhawan, Vice President & Practice Head – BPO, HCL Technologies Ltd.
• Naveen Gulati, Chief Executive Officer, Open Mind Services Limited
• Meena Kapoor, Co-Founder and CEO, Netway India Pvt. Ltd.
• Srinivas Kandula, EVP & Global Head of Human Resources, iGate Patni
• Sudheer Nanduri, Director, 4G Identity Solutions Pvt. Ltd.
• Chaitanya S. Tambe, Chief Executive Officer, Avion Technology Inc.
• Ritesh Sangani, Director BPO Services, Hitech Outsourcing Services
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The organisers reserve a right to alter or change the program or its content and title without assigning any reason whatsoever.